Performance issues on UK productionPartial Service Disruption

Incident Status

Partial Service Disruption

Components

PHR Website

Locations

UK Production Cluster



February 23, 2024 7:33AM GMT
February 23, 2024 7:33AM UTC
[Identified] We are investigating an issue which may cause some users to experience slowness when loading test results. Our team is working to resolve this as a priority and we will provide a further update when this is complete. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at help@patientsknowbest.com.

PHR Website




Partial Service Disruption

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

874.23ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

97.30%




Test results (median HL7 R01 transaction time)

201.01ms




Patient record creation (median HL7 A28 transaction time)

204.51ms




Patient record update (median HL7 A31 transaction time)

202.31ms




Appointments (median HL7 S12 transaction time)

288.97ms




NL web maximum time for 95% of pages to load

349.70ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.76%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

99.96%




UK web maximum time for 95% of pages to load

716.54ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

97.88%




Test results (median HL7 R01 transaction time)

173.83ms




Patient record creation (median HL7 A28 transaction time)

185.73ms




Patient record update (median HL7 A31 transaction time)

157.60ms




Appointments (median HL7 S12 transaction time)

227.80ms




NL web maximum time for 95% of pages to load

326.36ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.82%




NL webapp uptime

99.82%




UK webapp uptime (including scheduled maintenance)

99.92%




UK web maximum time for 95% of pages to load

655.48ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.16%




Test results (median HL7 R01 transaction time)

165.22ms




Patient record creation (median HL7 A28 transaction time)

188.25ms




Patient record update (median HL7 A31 transaction time)

141.12ms




Appointments (median HL7 S12 transaction time)

212.20ms




NL web maximum time for 95% of pages to load

331.79ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.81%




NL webapp uptime

99.91%




Scheduled Maintenance

Schedule

February 19, 2024 9:00AM - February 26, 2024 11:59PM GMT
February 19, 2024 9:00AM - February 26, 2024 11:59PM UTC

Components

PHR Website

Locations

UK Production Cluster

Description

The certificate for https://oauth2.patientsknowbest.com/claim-client-app/claim-client/ will be renewed over the next week.