UK production partial outageOperational

Incident Status

Operational

Components

PHR Website

Locations

UK Production Cluster


October 22, 2024 6:21PM BST
October 22, 2024 5:21PM UTC
[Monitoring] The issue has been resolved, and the queue has been cleared. New and updated appointments, medications and diagnoses are now displayed in real-time. We will continue to monitor the system closely and apologise for any inconvenience caused.

October 22, 2024 5:58PM BST
October 22, 2024 4:58PM UTC
[Investigating] We are currently experiencing a partial outage in our UK production system as of 17:10 on 22/10/2024. Appointments, medications, and diagnoses are being queued and will be processed once the issue is resolved. Our team is actively investigating the issue. We apologise for any inconvenience this may cause. If you require any support during this time, please contact our team at help@patientsknowbest.com.

PHR Website




Operational

Metrics

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

636.90ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.08%




Test results (median HL7 R01 transaction time)

141.70ms




Patient record creation (median HL7 A28 transaction time)

142.19ms




Patient record update (median HL7 A31 transaction time)

136.90ms




Appointments (median HL7 S12 transaction time)

168.35ms




NL web maximum time for 95% of pages to load

509.56ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.67%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

99.96%




UK web maximum time for 95% of pages to load

631.47ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.08%




Test results (median HL7 R01 transaction time)

138.85ms




Patient record creation (median HL7 A28 transaction time)

144.31ms




Patient record update (median HL7 A31 transaction time)

135.00ms




Appointments (median HL7 S12 transaction time)

159.94ms




NL web maximum time for 95% of pages to load

537.76ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.62%




NL webapp uptime

99.97%




UK webapp uptime (including scheduled maintenance)

99.99%




UK web maximum time for 95% of pages to load

578.01ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.11%




Test results (median HL7 R01 transaction time)

131.50ms




Patient record creation (median HL7 A28 transaction time)

175.30ms




Patient record update (median HL7 A31 transaction time)

130.16ms




Appointments (median HL7 S12 transaction time)

145.09ms




NL web maximum time for 95% of pages to load

544.12ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.57%




NL webapp uptime

99.97%




Scheduled Maintenance

Maintenance updatesPlanned Maintenance

Schedule

October 22, 2024 9:00PM - 9:15PM BST
October 22, 2024 8:00PM - 8:15PM UTC

Components

PHR Website

Locations

UK Production Cluster, EU Production Cluster, EDU Production Cluster

Description

Google maintenance updates will be performed during this time on our infrastructure, HSCN connections may be interrupted. We apologise for any inconvenience caused.
Scheduled certificate renewalPlanned Maintenance

Schedule

November 4, 2024 7:00AM - 8:00AM GMT
November 4, 2024 7:00AM - 8:00AM UTC

Components

PHR Website

Locations

UK Production Cluster, UK Sandbox Cluster, EU Production Cluster, EDU Production Cluster

Description

Renewal of our TLS certificates for the domains listed below will take place on Monday the 4th of November 2024 between 07:00-08:00: - sandbox.patientsknowbest.com - edu.patientsknowbest.com - eu.patientsknowbest.com - my.patientsknowbest.com - sandbox.patientsknowbest.com:7443 - edu.patientsknowbest.com:7443 - eu.patientsknowbest.com:7443 - my.patientsknowbest.com:7443 - nww.patientsknowbest.com:7443 NB: Domains listed with port 7443 are for our HL7 API. For all customers, we recommend monitoring data feeds and if any issues are encountered then please reach out to help@patientsknowbest.com and we will work to resolve any issues..