UK Production outageOperational

Incident Status

Operational

Components

PHR Website

Locations

UK Production Cluster


May 29, 2020 8:45AM BST
May 29, 2020 7:45AM UTC
[Monitoring] We had a production outage between 8:03 AM BST and 8:39 AM BST. We're still investigating the root cause, it seems to be a network misconfiguration.

PHR Website




Operational

Metrics

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

666.47ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

97.99%




Test results (median HL7 R01 transaction time)

53.19ms




Patient record creation (median HL7 A28 transaction time)

430.13ms




Patient record update (median HL7 A31 transaction time)

34.69ms




Appointments (median HL7 S12 transaction time)

62.10ms




NL web maximum time for 95% of pages to load

920.91ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.08%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

99.96%




UK web maximum time for 95% of pages to load

597.40ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.74%




Test results (median HL7 R01 transaction time)

49.29ms




Patient record creation (median HL7 A28 transaction time)

406.75ms




Patient record update (median HL7 A31 transaction time)

30.66ms




Appointments (median HL7 S12 transaction time)

58.67ms




NL web maximum time for 95% of pages to load

655.74ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.64%




NL webapp uptime

99.80%




UK webapp uptime (including scheduled maintenance)

99.93%




UK web maximum time for 95% of pages to load

716.14ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

97.80%




Test results (median HL7 R01 transaction time)

50.64ms




Patient record creation (median HL7 A28 transaction time)

407.05ms




Patient record update (median HL7 A31 transaction time)

31.01ms




Appointments (median HL7 S12 transaction time)

59.46ms




NL web maximum time for 95% of pages to load

411.82ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.62%




NL webapp uptime

99.89%