Incident Status

Operational

Components

PHR Website

Locations

UK Production Cluster



July 17, 2019 8:26AM BST
July 17, 2019 7:26AM UTC
[Investigating] Our HL7 API in the UK production cluster is currently down, since the early hours of the morning. We've addressed one issue and are investigating the next; we expect to have service back online shortly. Other APIs and services are online and functioning normally.

July 17, 2019 9:18AM BST
July 17, 2019 8:18AM UTC
[Identified] We identified an issue with the routing of our HSCN connection; this is the underlying cause of the failed HL7 message flow. Until this issue is resolved, connections to nww.patientsknowbest.com (the portal hosted on the HSCN) are also disrupted. We are working with our provider to resolve this issue. All connectivity and service passing via the general internet is still operating normally.

July 17, 2019 9:43AM BST
July 17, 2019 8:43AM UTC
[Monitoring] Update: fortunately, web browser connections via the HSCN were not disrupted, just HL7 API messages over the HSCN. We've resolved the issue and will continue to investigate root causes.

PHR Website




Operational

UK webapp uptime (including scheduled maintenance)

99.67%




UK web maximum time for 95% of pages to load

495.20ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

97.90%




Test results (median HL7 R01 transaction time)

92.89ms




Patient record creation (median HL7 A28 transaction time)

1058.61ms




Patient record update (median HL7 A31 transaction time)

55.49ms




Appointments (median HL7 S12 transaction time)

96.00ms




NL web maximum time for 95% of pages to load

238.88ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.95%




NL webapp uptime

99.87%




UK webapp uptime (including scheduled maintenance)

99.61%




UK web maximum time for 95% of pages to load

661.80ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.32%




Test results (median HL7 R01 transaction time)

94.99ms




Patient record creation (median HL7 A28 transaction time)

980.50ms




Patient record update (median HL7 A31 transaction time)

53.12ms




Appointments (median HL7 S12 transaction time)

94.54ms




NL web maximum time for 95% of pages to load

238.98ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.95%




NL webapp uptime

99.98%




UK webapp uptime (including scheduled maintenance)

98.84%




UK web maximum time for 95% of pages to load

608.30ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.39%




Test results (median HL7 R01 transaction time)

80.35ms




Patient record creation (median HL7 A28 transaction time)

826.00ms




Patient record update (median HL7 A31 transaction time)

44.29ms




Appointments (median HL7 S12 transaction time)

84.46ms




NL web maximum time for 95% of pages to load

238.70ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.97%




NL webapp uptime

99.98%