Issue with appointment email notifications Partial Service Disruption

Incident Status

Partial Service Disruption

Components

PHR Website

Locations

UK Production Cluster


June 20, 2025 5:44PM BST
June 20, 2025 4:44PM UTC
[Identified] We have identified the issue affecting appointment email notifications and are in the process of replaying the affected messages. As a result, some users may receive duplicate notifications for appointments they have already been informed of. We appreciate your understanding as we work to ensure all notifications are successfully delivered.

June 20, 2025 5:34PM BST
June 20, 2025 4:34PM UTC
[Investigating] We are currently aware of an issue where some email notifications for appointments are not being sent successfully. Our team is actively investigating and working to resolve the problem. We will provide further updates as soon as we have more information. Thank you for your patience. If you require any support during this time, please contact our team at help@patientsknowbest.com.

PHR Website




Partial Service Disruption

Metrics

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

669.42ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.49%




Test results (median HL7 R01 transaction time)

127.09ms




Patient record creation (median HL7 A28 transaction time)

98.09ms




Patient record update (median HL7 A31 transaction time)

109.34ms




Appointments (median HL7 S12 transaction time)

126.91ms




NL web maximum time for 95% of pages to load

678.85ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.42%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

99.96%




UK web maximum time for 95% of pages to load

673.35ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.61%




Test results (median HL7 R01 transaction time)

135.31ms




Patient record creation (median HL7 A28 transaction time)

116.60ms




Patient record update (median HL7 A31 transaction time)

121.90ms




Appointments (median HL7 S12 transaction time)

132.57ms




NL web maximum time for 95% of pages to load

694.27ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.52%




NL webapp uptime

99.92%




UK webapp uptime (including scheduled maintenance)

99.94%




UK web maximum time for 95% of pages to load

669.55ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.74%




Test results (median HL7 R01 transaction time)

137.20ms




Patient record creation (median HL7 A28 transaction time)

121.27ms




Patient record update (median HL7 A31 transaction time)

123.08ms




Appointments (median HL7 S12 transaction time)

134.58ms




NL web maximum time for 95% of pages to load

679.27ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.48%




NL webapp uptime

99.96%