PHR Website




Operational

Metrics

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

536.60ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

63.17%




Test results (median HL7 R01 transaction time)

135.31ms




Patient record creation (median HL7 A28 transaction time)

244.88ms




Patient record update (median HL7 A31 transaction time)

121.62ms




Appointments (median HL7 S12 transaction time)

134.23ms




NL web maximum time for 95% of pages to load

639.18ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

63.56%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

99.96%




UK web maximum time for 95% of pages to load

485.22ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.40%




Test results (median HL7 R01 transaction time)

131.07ms




Patient record creation (median HL7 A28 transaction time)

113.09ms




Patient record update (median HL7 A31 transaction time)

117.85ms




Appointments (median HL7 S12 transaction time)

130.97ms




NL web maximum time for 95% of pages to load

598.02ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.54%




NL webapp uptime

99.97%




UK webapp uptime (including scheduled maintenance)

99.93%




UK web maximum time for 95% of pages to load

30000.00ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

98.99%




Test results (median HL7 R01 transaction time)

132.78ms




Patient record creation (median HL7 A28 transaction time)

112.46ms




Patient record update (median HL7 A31 transaction time)

117.91ms




Appointments (median HL7 S12 transaction time)

129.99ms




NL web maximum time for 95% of pages to load

30000.00ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.54%




NL webapp uptime

99.95%




Scheduled Maintenance

Scheduled certificate renewalPlanned Maintenance

Schedule

July 22, 2025 7:00AM - 8:00AM BST
July 22, 2025 6:00AM - 7:00AM UTC

Components

PHR Website

Locations

UK Production Cluster

Description

Renewal of our TLS certificates for the domains listed below will take place on Tuesday the 22nd of July 2025 between 07:00-08:00: - nww.patientsknowbest.com:7443 NB: Domains listed with port 7443 are for our HL7 API. For all customers, we recommend monitoring data feeds and if any issues are encountered then please reach out to help@patientsknowbest.com and we will work to resolve any issues.