PHR Website




Operational

Metrics

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

475.10ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.58%




Test results (median HL7 R01 transaction time)

124.16ms




Patient record creation (median HL7 A28 transaction time)

97.85ms




Patient record update (median HL7 A31 transaction time)

104.24ms




Appointments (median HL7 S12 transaction time)

125.06ms




NL web maximum time for 95% of pages to load

513.36ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.60%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

469.12ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.59%




Test results (median HL7 R01 transaction time)

117.62ms




Patient record creation (median HL7 A28 transaction time)

96.58ms




Patient record update (median HL7 A31 transaction time)

99.61ms




Appointments (median HL7 S12 transaction time)

121.30ms




NL web maximum time for 95% of pages to load

513.18ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.60%




NL webapp uptime

100.00%




UK webapp uptime (including scheduled maintenance)

99.98%




UK web maximum time for 95% of pages to load

463.99ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.64%




Test results (median HL7 R01 transaction time)

117.69ms




Patient record creation (median HL7 A28 transaction time)

98.39ms




Patient record update (median HL7 A31 transaction time)

101.37ms




Appointments (median HL7 S12 transaction time)

120.49ms




NL web maximum time for 95% of pages to load

528.55ms




NL web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.60%




NL webapp uptime

99.97%




Scheduled Maintenance

Scheduled Release (Production and Sandbox environments)Planned Maintenance

Schedule

April 30, 2025 9:00PM - 10:00PM BST
April 30, 2025 8:00PM - 9:00PM UTC

Components

PHR Website

Locations

UK Production Cluster, UK Sandbox Cluster, EU Production Cluster, EDU Production Cluster

Description

New features 1. GP data for any adult in England We have completed the initial phase of our rollout, and this feature is now available to all individuals (16+ years of age) using NHS login. The following core information from GP practices will be accessible in the PKB User Interface (UI) and via our FHIR APIs : Demographics: Personal details such as name, date of birth, and contact information Appointments: Upcoming and past GP appointments Medications: Medications a patient is taking or has taken Diagnoses (Conditions): Recorded medical conditions and diagnoses PKB stores additional GP data, not yet data visible to the patient. When a patient shares their record, this data will be accessible in medical records systems via our FHIR APIs: Observations: Clinical notes, measurements, and test results. Allergies & Immunisations: Allergy and vaccination records. Once we have completed our FHIR migration work for observations, allergies and immunisations, this information will also be visible in the PKB UI. You can read more about the GP data integration on our manual GP data for any adult in the UK. Bug fixes 1. Error for users with matching email and phone We have fixed an issue where users whose primary email address was also saved as their primary phone number experienced an error when attempting to log in. 2. Landing page when patients self-register for a team We have fixed an issue where patients who self-registered for a team could have landed on the Home page instead of the Professionals Sharing page after registering. Patients self-registering for a new team are now correctly directed to the Professionals Sharing page instead of the Home page. If you cannot access the link via the 'View detailed release notes' below then please copy the following into your browser to access: https://wiki.patientsknowbest.com/space/REL/4739399681/Q2+2025.
Scheduled certificate renewalPlanned Maintenance

Schedule

May 13, 2025 7:00AM - 8:00AM BST
May 13, 2025 6:00AM - 7:00AM UTC

Components

PHR Website

Locations

UK Production Cluster, UK Sandbox Cluster, EU Production Cluster, EDU Production Cluster

Description

Renewal of our TLS certificates for the domains listed below will take place on Tuesday the 13th of May 2025 between 07:00-08:00: - sandbox.patientsknowbest.com - edu.patientsknowbest.com - eu.patientsknowbest.com - my.patientsknowbest.com - sandbox.patientsknowbest.com:7443 - edu.patientsknowbest.com:7443 - eu.patientsknowbest.com:7443 - my.patientsknowbest.com:7443 - nww.patientsknowbest.com:7443 NB: Domains listed with port 7443 are for our HL7 API. For all customers, we recommend monitoring data feeds and if any issues are encountered then please reach out to help@patientsknowbest.com and we will work to resolve any issues.