PKB Website




Operational

Metrics

UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

631.39ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.29%




Test results (median HL7 R01 transaction time)

163.81ms




Patient record creation (median HL7 A28 transaction time)

151.57ms




Patient record update (median HL7 A31 transaction time)

149.95ms




Appointments (median HL7 S12 transaction time)

153.50ms




EU web maximum time for 95% of pages to load

291.66ms




EU web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.86%




EU webapp uptime

100.00%




NG uptime

100.00%




CA webapp uptime

100.00%




CA web maximum time for 95% of pages to load

46.78ms




CA web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.98%




UK webapp uptime (including scheduled maintenance)

100.00%




UK web maximum time for 95% of pages to load

998.29ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.28%




Test results (median HL7 R01 transaction time)

181.92ms




Patient record creation (median HL7 A28 transaction time)

183.82ms




Patient record update (median HL7 A31 transaction time)

188.80ms




Appointments (median HL7 S12 transaction time)

119.26ms




EU web maximum time for 95% of pages to load

997.68ms




EU web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.81%




EU webapp uptime

100.00%




NG uptime

88.11%




CA webapp uptime

100.00%




CA web maximum time for 95% of pages to load

998.20ms




CA web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.97%




UK webapp uptime (including scheduled maintenance)

99.95%




UK web maximum time for 95% of pages to load

994.62ms




UK web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.23%




Test results (median HL7 R01 transaction time)

124.67ms




Patient record creation (median HL7 A28 transaction time)

107.19ms




Patient record update (median HL7 A31 transaction time)

108.27ms




Appointments (median HL7 S12 transaction time)

108.25ms




EU web maximum time for 95% of pages to load

987.57ms




EU web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.91%




EU webapp uptime

100.00%




NG uptime

97.21%




CA webapp uptime

100.00%




CA web maximum time for 95% of pages to load

989.54ms




CA web Apdex = (loading in < 1 second + (loading in < 2.5sec/2)) / total pages loaded

99.98%




Scheduled Maintenance

Scheduled ReleasePlanned Maintenance

Schedule

August 10, 2026 9:30AM - 12:30PM BST
August 10, 2026 8:30AM - 11:30AM UTC

Components

PKB Website

Locations

UK Production environment, UK Sandbox environment, EU Production environment, Education Production environment, Canada Production environment, Canada UAT environment

Description

Feature updates Test results sent via FHIR now appear on the patient's 'Tests' page, alongside a patient's existing results.

August 6, 2026 2:33PM BST
August 6, 2026 1:33PM UTC
UPDATE

Please note that this release has been rescheduled for Monday 10th August between 09:30 and 12:30.
Maintenance updatePlanned Maintenance

Schedule

August 10, 2026 8:00PM - 10:00PM BST
August 10, 2026 7:00PM - 9:00PM UTC

Components

PKB Website

Locations

UK Production environment, UK Sandbox environment, EU Production environment, Education Production environment, Canada UAT environment

Description

We will be performing database maintenance during this time.
Maintenance updatePlanned Maintenance

Schedule

August 11, 2026 8:00AM - 9:00AM BST
August 11, 2026 7:00AM - 8:00AM UTC

Components

PKB Website

Locations

Canada Production environment

Description

We will be performing database maintenance during this time.